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Meet Emma Townsend

Here is another ‘Meet…’ Q&As, with our newest member of staff, Emma – making it easier for you to get to know the team you’re trusting with the sale or purchase of your home.

At Horton & Storey estate agents in Shirley, we want to provide a personable and relatable approach to serving our clients. We believe that this gives you the confidence that we understand the true importance of homes to the people that live in them. Below, Emma, tells us more about her life outside the world of property.

Who got you into property?
My Mom! She heard of a job in a local estate agents and encouraged me to send in my CV.

Favourite memory in the industry?
Agreeing my first sale

Biggest influence in your career to date?
My first manager, he gave me a chance in the industry with no experience which I’m very grateful for.

Worst moment?
Leaving ex-colleagues, who had become close friends, to further my career

Best moment so far?
Starting at Horton & Storey.

If you weren’t in the property industry, what else would you be?
Police Officer

What are your greatest passions outside Horton & Storey?
My children

What would you love to do but never have the time or money for it?
A cruise around the Carribean

Worst habit?
Overthinking situations

What word or phrase most depicts your personality?
Life is too short to be anything but happy

What’s your greatest fear or phobia?
Clowns!

If you had a theme song – what would it be?

Probably something by Westlife (Unfortunately!)

Name three things that are always in your shopping trolley?
Broccoli, Cheerios and Haribo

If you’d like to discuss your residential property needs in more detail, or for more information on Horton & Storey estate agents Shirley, feel free to give us a call on 0121 663 0099, email us on sales@hortonstorey.com or you can fill out our contact form.

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The survey was carried out very quickly and everything was dealt in a swift and seamless manner. I will highly recommend Horton & Storey to all my family and friends.

Saima Qamar

"Great service, got a survey done quickly and without any confusing jargon within the report, thanks guys"

Lewis Draper

Sold my house through them. Excellent service throughout. From the initial valuation right through to completion I received excellent service, communication and help. Compared to other Shirley estate agents to whom you are just another property, these guys actually knew and cared and got my HOME sold. Would definitely recommend and definitely a rising player in the Shirley/Solihull property market. Good luck Justyn and Tom and thanks.

Mr Desai

Horton and Storey made a house purchase from hell (not their fault) feel a lot more achievable. From the first viewing of the property they were marketing I knew we were in safe hands.

David Roberts

Justyn and Tom had to use all their experience to navigate a very difficult chain for us. Not sure without them we would have made it through. Really pleased and would highly recommend.

Jason Gould

Quite honestly if you’re searching for an agent and you’re reading this, just instruct Justyn, don’t waste any more time looking at others you won’t find anyone better!! It’s not just about the fabulous marketing, finding us a buyer within days, negotiating on our behalf and thoroughly understanding our needs. It’s keeping us up to date with progress, working closely with our solicitor to overcome problems, and most of all when I lost the plot, remaining calm, positive and “can do”. Absolutely fantastic, we were very lucky to have found Justyn, if I were you I wouldn’t hesitate!!

Martin Mather-Crane

From the start to the very finish Justyn and Tom we’re first class in selling our home. What we really liked was the fact that we were dealing with two people who were business owners and not just employees and it showed. You can see that this isn’t just a job to them. They Care! When there were particularly difficult times during the process the guys went that extra bit to keep things on track and didn’t disappear as soon as the branch closed at 6. Highly recommended.

Thom Smith