Customer reviews- What our clients are saying about Horton and Storey

When deciding which agent to choose, it’s always best to do your research. The best way is looking at reviews from people that engage with estate agents. Please see some recent reviews from our clients.

Mrs Fiona McGruer (seller and purchaser)

I recently sold a house and bought a house with Horton and Storey for both. Justyn was absolutely fantastic and nothing was too much trouble for him. I would highly recommend this agency. They are very professional.

Francis Nook (purchaser)

Recently made a purchase through Horton and Storey and had a really positive experience with them. Justyn is always available and happy to help, and made the process smooth and stress free. I would definitely recommend to others.

Ms Emma Parker (seller) 

We used Horton and Storey to sell 2 properties for us and the service was excellent, very efficient and all ran smoothly. Justyn was always available to help and very professional. We would definitely recommend this company.

Mr Lee Chaney (survey) 

Survey for first time home carried out by Tom – Great price, excellent survey and customer service. Can’t recommend enough!!

Mr Jamie Docker (purchaser) 

Brilliant service from the moment we viewed the property till the moment we got the keys, very pro active company . Highly recommend.

Mrs Jane Baker (purchaser) 

I would highly recommend instructing Justyn at Horton & Storey.  He dealt with the purchase of my son’s property on Dickens Heath and I can honestly say that during the whole process, Justyn kept us informed every step of the way.  If we ever had any questions,  he would revert straight back to the vendor to obtain the answers and if we wanted another viewing, he booked us in straightaway.  Nothing was too much trouble.  He also chased solicitors and was always one step ahead.  The property completed in record time thanks to Justyn!.   When we come to sell our house in the future, we will definitely instruct Horton & Storey.  Very impressed with the service we received.

Mr Martin Mather-Crane (seller)

Quite honestly if you’re searching for an agent and you’re reading this, just instruct Justyn, don’t waste any more time looking at others you won’t find anyone better!! It’s not just about the fabulous marketing, finding us a buyer within days, negotiating on our behalf and thoroughly understanding our needs. It’s keeping us up to date with progress, working closely with our solicitor to overcome problems, and most of all when I lost the plot, remaining calm, positive and “can do”. Absolutely fantastic, we were very lucky to have found Justyn, if I were you I wouldn’t hesitate!!

Mr John Gray (seller)

Justyn and Tom were excellent in the sale of my property, it was sold within four days from going on the market due to their hard work in getting potential purchasers to view the house. The whole process was managed and supported well and I would strongly recommend them to anyone. Best agents I have ever had experience off. Thank you

Mrs Donna Kemp (seller) 

I would highly recommend Horton and Storey.  Justyn and Tom were excellent from the start of my property sale. through to completion.  The customer service I received was excellent and they both kept me fully updated on the progress of the sale,  nothing was too much trouble for them.  I would not hesitate but to use their service again.  Thank you guys.

Mr Dan Tehan (seller)

The service we received from Justyn and Tom was, in our experience, unlike that afforded by big, chain Estate Agents; it was personal, supportive and efficient. at all times, we were kept informed about the progress and processes of the sale of our house. Nothing seemed too much trouble for them.

Mr Thom Smith (seller) 

From the start to the very finish Justyn and Tom we’re first class in selling our home. What we really liked was the fact that we were dealing with two people who were business owners and not just employees and it showed. You can see that this isn’t just a job to them. They Care! When there were particularly difficult times during the process the guys went that extra bit to keep things on track and didn’t disappear as soon as the branch closed at 6. Highly recommended.

Mrs Laura O’regan (seller)

We are so pleased with the service provided by Horton & Storey on the sale of our property, particularly considering we asked to complete just days before Christmas! Everything about their approach, from the first valuation to marketing and liaising with solicitors in the final stages, was done with professionalism and efficiency. A special thanks to Justyn for quickly responding to our many queries along the way and providing the reassurance we needed. Would not hesitate to recommend them!

Mr David Roberts (purchaser)

Horton and Storey made a house purchase from hell (not their fault) feel a lot more achievable.  From the first viewing of the property they were marketing I knew we were in safe hands. They provide a very personal, professional and caring service and are always willing to go the extra mile to keep you updated in the process and feeling calm throughout. Having moved into the area I would definitely use them for my next move whenever that may be. I cannot fault them in any way – Brilliant service.

Mr Jason Gould (seller)

Justyn and Tom had to use all their experience to navigate a very difficult chain for us. Not sure without them we would have made it through. Really pleased and would highly recommend.

Mr Dharmender Singh (seller & purchaser)

We sold and purchased a property through H&S estate agents. The service was exceptional from the offset. They were professional, honest, and reliable. They were not pushy in anyway and provided support right up to exchange. I would highly recommend them to anyone selling or buying a property. They regularly kept us up to date. A very big thank you Justyn and Tom, first class service. More than happy to do business  in the future.

Mr Stuart Ross (purchaser)

We recently purchased a property through Horton and Storey and from the very beginning they were professional, honest, efficient and kept us informed throughout the whole process. I would definitely recommend them.

Mr Nagarjuna Rachakonda (purchaser)

We have recently purchased a property through Horton & Storey Estate Agents. They have been very helpful and professional at all times right from the Viewing to the Completion Date and beyond. They have always been very reliable and quick to answer any queries.

They made sure that any clarifications sought are properly addressed by the seller and their solicitors. They have shown a great deal of personal care and interest in achieving the committed dates and always shared communications at key stages of the purchase. I would definitely recommend them to my friends and anyone looking to buy/sell a property. Huge thanks once again to Justyn and Tom.

Mr Gary Morgan (seller)

So happy we chose this estate agent to sell our house. Justyn and Tom are totally professional. They sold our house on the first viewing and the whole sale went really smoothly.  It was always easy to contact Justyn. He replied immediately to any queries we had throughout the sale and bent over backwards to help us.

Horton & Storey provide a bespoke personal service tailored to individual needs and it was obvious they were totally committed to sell our house at the price we wanted. Would recommend them highly without any reservations. Thanks guys.

Miss Helena Wells (purchaser)

We would highly recommend Horton & Storey having recently purchased a house with them. They have delivered excellent customer service and were always extremely prompt in answering any queries we had. We were kept regularly updated throughout the buying process, and they were friendly, professional and approachable.

Miss Alexandra Fitzpatrick (seller)

Great customer service!  Tom and Justyn were both very responsive to any of our concerns.  Our house was sold within 5 days – and they achieved above asking price.

Mr and Mrs Powell (sellers)

Horton & Storey are proper sales professionals without the pushy sales pitch, doing a great job of belying the Estate Agent stereotype. Justyn and Tom are knowledgeable, experienced, likeable and really easy to do business with. And, because it’s their business and it’s them that you deal with, you know they will be working hard to get the best outcome for all parties to further grow their reputation and their business.

I know that houses sell based on what they are, where they are and the price, but Justyn and Tom secured the sale of our property at the price we had hoped for after another agent had failed to do so over the previous 6 weeks. They we’re also far more efficient when it came to taking the pictures and producing the marketing material and most importantly facilitating the viewings.

They delivered on their promises and kept me and the purchaser updated with the regularity and transparency required to ensure that both parties were happy and well informed throughout the process. I know this to be the case as not only did it seem that way throughout but the purchaser of my property has also left a 5 star review!

If you’re looking to sell anywhere in Shirley, Solihull or the surrounding area, you’d be daft not to give Horton & Storey another chance to prove how good they are and get yourself a great, hassle-free and professional experience as a result.

Thanks guys!  Steve & Emma Powell

Mr James Crouch (purchaser)

Great customer service – very friendly and professional to deal with from start to finish.

Mr Craig James (seller)

Very professional, helpful with competitive rates. They will go above and beyond to help you find your dream home.

If you’d like to discuss your residential property needs in more detail, feel free to give us a call on 0121 663 0099, email us on sales@hortonstorey.com or you can fill out our contact form.

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The survey was carried out very quickly and everything was dealt in a swift and seamless manner. I will highly recommend Horton & Storey to all my family and friends.

Saima Qamar

"Great service, got a survey done quickly and without any confusing jargon within the report, thanks guys"

Lewis Draper

Sold my house through them. Excellent service throughout. From the initial valuation right through to completion I received excellent service, communication and help. Compared to other Shirley estate agents to whom you are just another property, these guys actually knew and cared and got my HOME sold. Would definitely recommend and definitely a rising player in the Shirley/Solihull property market. Good luck Justyn and Tom and thanks.

Mr Desai

Horton and Storey made a house purchase from hell (not their fault) feel a lot more achievable. From the first viewing of the property they were marketing I knew we were in safe hands.

David Roberts

Justyn and Tom had to use all their experience to navigate a very difficult chain for us. Not sure without them we would have made it through. Really pleased and would highly recommend.

Jason Gould

Quite honestly if you’re searching for an agent and you’re reading this, just instruct Justyn, don’t waste any more time looking at others you won’t find anyone better!! It’s not just about the fabulous marketing, finding us a buyer within days, negotiating on our behalf and thoroughly understanding our needs. It’s keeping us up to date with progress, working closely with our solicitor to overcome problems, and most of all when I lost the plot, remaining calm, positive and “can do”. Absolutely fantastic, we were very lucky to have found Justyn, if I were you I wouldn’t hesitate!!

Martin Mather-Crane

From the start to the very finish Justyn and Tom we’re first class in selling our home. What we really liked was the fact that we were dealing with two people who were business owners and not just employees and it showed. You can see that this isn’t just a job to them. They Care! When there were particularly difficult times during the process the guys went that extra bit to keep things on track and didn’t disappear as soon as the branch closed at 6. Highly recommended.

Thom Smith