Customer reviews- What our clients are saying about Horton and Storey

When deciding which agent to choose, it’s always best to do your research. The best way is looking at reviews from people that engage with estate agents. Please see some recent reviews from our clients.

Mark Alderson (Seller)

A small knowledgeable team who offered great service and value. Highly recommend.

Robert John Mulligan (Seller)

Horton and Storey were the agent we chose for selling our property and we were very pleased with them, from the first visit to the close of business, house sold! Always interested in our needs, and professional in assessment, advice, and service. We enjoyed their continued involvement throughout and are pleased to recommend them to all future sellers.

Gordon Williams (Seller)

Having recently sold my property through Horton & Storey, I have only the highest praise for Justyn and’ All The Team’….ALWAYS kept up to date…..ALWAYS returning any phone messages. ALWAYS remaining polite and professional even when I occasionally put them under a little pressure. Highly recommended.5 star service.

Mark McKever

I have only had positive dealings with both Tom and Justyn at Horton and Storey over the past few years. They have been both professional and sincere in all my dealings with them, and I would not hesitate to recommend them.

Naseem Ahmed

Absolutely great team; professional, friendly and very good at what they do! I would recommend them highly to anyone… thanks for everything guys 😊

Andy Ip

Tom and Justyn at Horton & Storey are an absolute joy to work with. Their knowledge, experience and expertise from the start set us at ease and made the process from start to finish an awesome experience.I would definitely recommend them!

Sa Iq (Purchaser)

Very friendly and professional estate agents. The nicest agents we dealt with in our search for a property to purchase.

Anthony Richings (Seller)

Having recently sold our property through Horton & Storey, i would highly recommend them to anybody looking for an Estate Agent. Professional and thorough throughout the process, we was always kept up to date at every stage. Excellent Service.

Rachael & David (Sellers)

We sold our house in Shirley, Solihull earlier this year with Horton & Storey. From the initial meeting through to completion we cannot speak highly enough of the whole team at H&S. We dealt mainly with Justyn, who was extremely knowledgeable, professional and understanding of the anxiety and stress selling a property can bring with it. The personal, friendly and supportive approach we received made the process so much easier. Justyn was very thorough with everything concerning our property and the team at Horton & Storey were very proactive and kept everything moving without needing any prompting. The quality of the pictures taken of the property were excellent too.
We would not hesitate to use H&S again in the future and would highly recommend them to anyone looking for an estate agent they can trust.
Thanks again H&S team and Justyn especially.

Mr & Mrs Mistry (Sellers)

We sold our property back in February this year with Horton & Storey. The listing and the house photos taken were brilliant. We were kept well informed throughout the process to ensure we got to completion on time. All round it has been an excellent experience working with Justyn, Tom and Emma. I would highly recommend H&S.

Laura Hackett (Seller)

We recently sold our property through Horton & Storey. From the outset, the team were professional, friendly and responsive. They provided excellent customer service throughout the entire process; we would highly recommend to others. Our sincere thanks to Tom, Justyn, Emma and Casey. Keep up the good work!

Tim Giles (Seller)

Everyone at Horton and Storey were fantastic at helping us through the sometimes tricky path of moving home. From the initial visit, to great quality photos taken of our old home, the team were all incredibly friendly, personable, and helpful to the extreme, assisting in any way they could. Would not hesitate to recommend to family and friends.

Richard Beale (Seller)

We recently sold our house on Portway Close Solihull through Horton and Storey and we would like to say how proficient and professional they were. From the outset Justyn and the team were excellent and they saw the deal through forums. We would recommend anybody to use Horton and Storey as their estate agent.

Alexander Instone (Seller)

Justyn, Tom , Emma and Casey were all instrumental in helping us find our first home and they were extremely responsive and supportive all along the way. I am gutted to of not had the opportunity to meet all of the team in person due to Covid but from our correspondence over the phone they are really lovely people.

Whenever we needed to clarify or chase something the team were always happy to chase up with the other parties in the chain and help push things along. They also responded to all of our queries within a matter of hours consistently and also were happy to meet our requests when bidding for the property.

Working with Horton & Storey was a pleasure from start to finish. Thanks again from Alex & Sophie!

Alison Wilkinson (Seller)

We found Horton and Storey professional and efficient. Emma was really great at keeping us in the loop about what was happening with our sale and purchase and everyone always responded to any queries we had quickly. Thank you

Samantha Fear (Seller)

Tom was very professional, honest and gave us a good valuation for our home. I would recommend Horton and Storey to anyone wishing to sell their home. Genuine people helping you to make the right decision for you.

Hally Page (Seller)

We sold our property through H&S. we decided to go with these guys as they were realistic, honest and friendly. Our calls /emails were always acknowledged. We dealt mainly with Justyn and Emma who made the process stress-free. If they don’t know the answer to something, there’s no BS-ing so to speak. They’ll tell you the truth which is what you want when you’re parting with money for a service.
There was never any pushy attitudes from them unlike other estate agents we dealt with . We wanted a professional and friendly service . We got exactly that . Nothing was too much trouble with these guys.
To anyone thinking of purchasing or selling, I can’t recommend these guys enough.
Thank you H&S –

Jessica Heatherington (Purchaser)

Justyn was amazing from start to finish. We purchased our home through Horton and Storey, Justyn was always available and was always the first person in the chain to have any information on progress. We would highly recommend Horton and Storey for a individual, informative and positive service.

Raj Singh (Purchaser)

I recently purchased a property through Horton & Storey. Justyn and Emma were very approachable throughout, ensured I was kept up to date with any relevant information. Thank you all at H&S

Joanna Grady (Survey)

Just had a survey carried out by Tom Storey. From start to finish completely professional, first class service. The report is very thorough and simple to follow, clearly identifying the important parts. The after report treatment has been second to none, kind, courteous, efficient and helpful. I have no hesitation is recommending their services and would not hesitate to return should I require another survey.

Louise Rickus (Survey)

Recently had a survey carried out by Tom. Would thoroughly recommend! The report I received was thorough and it covered everything, was very impressed. Tom was very helpful when I rang him for advice, answering any questions i had, nothing was too much trouble.! Honestly, if you need a survey use these guys. “Excellent”!

Graham (Seller)

A very professional practice , efficient and friendly. A genuine caring attitude. Excellent.

Roxie Lola (Seller)

Justyn, Tom and Emma were brilliant, throughout the sale of our property. Justyn worked so hard to support us with the unavoidable delays due to COVID 19. I can’t recommend them enough, they remained professional when managing some very challenging situations dealing with the agents of our purchase. If we move again we will definitely be using Horton and Storey, and I will recommend them to all our friends and family!

Dave Sullivan (Seller)

Quality service! Justyn and Tom provided us with regular updates and were always available to resolve any issues that arose throughout the entire process. Highly recommend them!

Sharon Taylor (Seller)

Sold our house with Horton & Storey, would definitely recommend them 100%. Justyn Tom & Emma were brilliant kept us fully informed. Very professional through out, it was lovely meeting you all, thanks again

Preethy Vinola (purchaser)

I would highly recommend Justyn at Horton & Storey. He dealt with the purchase of our first property and I can say during the whole process, Justyn kept us informed every step of the way. If we ever had any questions, he would revert straight back to the vendor to obtain the answers and if we wanted another viewing, he booked us in straight away. He also chased out solicitors on our behalf. We were running on tight deadlines as we had to move from rented accommodation and he ensured that he completed within that deadline. When we come to sell our house I the future, we will definitely  lengthily chain and there were a few instruct Horton & Storey. Very impressed with the service we received and they have a very dedicated team. In addition, Justyn recommended to us a very good mortgage broker, solicitor to complete our house purchase. In all a very good experience for someone buying our house for the first time.

100% Satisfied customer! We used Horton and Storey for selling our property – the service received was absolutely Outstanding! Justyn, Tom & Emma were professional and courteous at all times. It was an absolute pleasure dealing with Justyn, who in particular was highly knowledgeable ,proficient and 100% proactive throughout the whole process, with regular updates and always available to answer and queries. The team really understand the stresses of moving and are completely dedicated to giving a five star service. Would highly recommend them!

We have just purchased a property through Horton and Storey and can’t recommend them enough. Justyn was our main point of contact and he really went above and beyond to keep us in the loop through all the stages. It was a lengthily chain and there were a few twists and turns to negotiate but Justyn was on hand to guide us through. They are a fantastic professional, personable and knowledgeable agency and I wouldn’t hesitate to sell or buy through them in the future. Thank you Justyn and team!

I used Horton & Storey for the sale of my property.  Justyn did a great job, was very professional and did everything he could to help us with the sale.  Thank you Justyn for all your help.  I would definitely recommend Horton & Storey to my family and friends they go the extra mile

Mr Roberts & Miss Cook (purchasers)

As the buyer Horton and Storey were very easy to deal with, we would definitely recommend them in the future. They seem fair and considerate to both the buyer and the seller and Justyn is a all round good guy.

Mrs Caroline Hughes (seller)

I can not recommend Horton and Storey enough. From start to finish Justyn was friendly, efficient and very knowledgeable. He made the whole selling process pleasant and straight forward. Thank you both.

I recently sold a house and bought a house with Horton and Storey for both. Justyn was absolutely fantastic and nothing was too much trouble for him. I would highly recommend this agency. They are very professional.

Recently made a purchase through Horton and Storey and had a really positive experience with them. Justyn is always available and happy to help, and made the process smooth and stress free. I would definitely recommend to others.

We used Horton and Storey to sell 2 properties for us and the service was excellent, very efficient and all ran smoothly. Justyn was always available to help and very professional. We would definitely recommend this company.

Survey for first time home carried out by Tom – Great price, excellent survey and customer service. Can’t recommend enough!!

Brilliant service from the moment we viewed the property till the moment we got the keys, very pro active company . Highly recommend.

I would highly recommend instructing Justyn at Horton & Storey.  He dealt with the purchase of my son’s property on Dickens Heath and I can honestly say that during the whole process, Justyn kept us informed every step of the way.  If we ever had any questions,  he would revert straight back to the vendor to obtain the answers and if we wanted another viewing, he booked us in straightaway.  Nothing was too much trouble.  He also chased solicitors and was always one step ahead.  The property completed in record time thanks to Justyn!.   When we come to sell our house in the future, we will definitely instruct Horton & Storey.  Very impressed with the service we received.

Mr Martin Mather-Crane (seller)

Quite honestly if you’re searching for an agent and you’re reading this, just instruct Justyn, don’t waste any more time looking at others you won’t find anyone better!! It’s not just about the fabulous marketing, finding us a buyer within days, negotiating on our behalf and thoroughly understanding our needs. It’s keeping us up to date with progress, working closely with our solicitor to overcome problems, and most of all when I lost the plot, remaining calm, positive and “can do”. Absolutely fantastic, we were very lucky to have found Justyn, if I were you I wouldn’t hesitate!!

Justyn and Tom were excellent in the sale of my property, it was sold within four days from going on the market due to their hard work in getting potential purchasers to view the house. The whole process was managed and supported well and I would strongly recommend them to anyone. Best agents I have ever had experience off. Thank you

I would highly recommend Horton and Storey.  Justyn and Tom were excellent from the start of my property sale. through to completion.  The customer service I received was excellent and they both kept me fully updated on the progress of the sale,  nothing was too much trouble for them.  I would not hesitate but to use their service again.  Thank you guys.

The service we received from Justyn and Tom was, in our experience, unlike that afforded by big, chain Estate Agents; it was personal, supportive and efficient. at all times, we were kept informed about the progress and processes of the sale of our house. Nothing seemed too much trouble for them.

From the start to the very finish Justyn and Tom we’re first class in selling our home. What we really liked was the fact that we were dealing with two people who were business owners and not just employees and it showed. You can see that this isn’t just a job to them. They Care! When there were particularly difficult times during the process the guys went that extra bit to keep things on track and didn’t disappear as soon as the branch closed at 6. Highly recommended.

Mrs Laura O’regan (seller)

We are so pleased with the service provided by Horton & Storey on the sale of our property, particularly considering we asked to complete just days before Christmas! Everything about their approach, from the first valuation to marketing and liaising with solicitors in the final stages, was done with professionalism and efficiency. A special thanks to Justyn for quickly responding to our many queries along the way and providing the reassurance we needed. Would not hesitate to recommend them!

Mr David Roberts (purchaser)

Horton and Storey made a house purchase from hell (not their fault) feel a lot more achievable.  From the first viewing of the property they were marketing I knew we were in safe hands. They provide a very personal, professional and caring service and are always willing to go the extra mile to keep you updated in the process and feeling calm throughout. Having moved into the area I would definitely use them for my next move whenever that may be. I cannot fault them in any way – Brilliant service.

Mr Jason Gould (seller)

Justyn and Tom had to use all their experience to navigate a very difficult chain for us. Not sure without them we would have made it through. Really pleased and would highly recommend.

Mr Dharmender Singh (seller & purchaser)

We sold and purchased a property through H&S estate agents. The service was exceptional from the offset. They were professional, honest, and reliable. They were not pushy in anyway and provided support right up to exchange. I would highly recommend them to anyone selling or buying a property. They regularly kept us up to date. A very big thank you Justyn and Tom, first class service. More than happy to do business  in the future.

Mr Stuart Ross (purchaser)

We recently purchased a property through Horton and Storey and from the very beginning they were professional, honest, efficient and kept us informed throughout the whole process. I would definitely recommend them.

Mr Nagarjuna Rachakonda (purchaser)

We have recently purchased a property through Horton & Storey Estate Agents. They have been very helpful and professional at all times right from the Viewing to the Completion Date and beyond. They have always been very reliable and quick to answer any queries.

They made sure that any clarifications sought are properly addressed by the seller and their solicitors. They have shown a great deal of personal care and interest in achieving the committed dates and always shared communications at key stages of the purchase. I would definitely recommend them to my friends and anyone looking to buy/sell a property. Huge thanks once again to Justyn and Tom.

Mr Gary Morgan (seller)

So happy we chose this estate agent to sell our house. Justyn and Tom are totally professional. They sold our house on the first viewing and the whole sale went really smoothly.  It was always easy to contact Justyn. He replied immediately to any queries we had throughout the sale and bent over backwards to help us.

Horton & Storey provide a bespoke personal service tailored to individual needs and it was obvious they were totally committed to sell our house at the price we wanted. Would recommend them highly without any reservations. Thanks guys.

Miss Helena Wells (purchaser)

We would highly recommend Horton & Storey having recently purchased a house with them. They have delivered excellent customer service and were always extremely prompt in answering any queries we had. We were kept regularly updated throughout the buying process, and they were friendly, professional and approachable.

Miss Alexandra Fitzpatrick (seller)

Great customer service!  Tom and Justyn were both very responsive to any of our concerns.  Our house was sold within 5 days – and they achieved above asking price.

Mr and Mrs Powell (sellers)

Horton & Storey are proper sales professionals without the pushy sales pitch, doing a great job of belying the Estate Agent stereotype. Justyn and Tom are knowledgeable, experienced, likeable and really easy to do business with. And, because it’s their business and it’s them that you deal with, you know they will be working hard to get the best outcome for all parties to further grow their reputation and their business.

I know that houses sell based on what they are, where they are and the price, but Justyn and Tom secured the sale of our property at the price we had hoped for after another agent had failed to do so over the previous 6 weeks. They we’re also far more efficient when it came to taking the pictures and producing the marketing material and most importantly facilitating the viewings.

They delivered on their promises and kept me and the purchaser updated with the regularity and transparency required to ensure that both parties were happy and well informed throughout the process. I know this to be the case as not only did it seem that way throughout but the purchaser of my property has also left a 5 star review!

If you’re looking to sell anywhere in Shirley, Solihull or the surrounding area, you’d be daft not to give Horton & Storey another chance to prove how good they are and get yourself a great, hassle-free and professional experience as a result.

Thanks guys!  Steve & Emma Powell

Mr James Crouch (purchaser)

Great customer service – very friendly and professional to deal with from start to finish.

Mr Craig James (seller)

Very professional, helpful with competitive rates. They will go above and beyond to help you find your dream home.

If you’d like to discuss your residential property needs in more detail, feel free to give us a call on 0121 663 0099, email us on sales@hortonstorey.com or you can fill out our contact form.